FAQ's

All of your frequently asked questions, anything else just send a support message.

What are Direct Debits?+

Why pay through Direct Debits?+

What is 3DS?+

What is PSD2?+

How do I apply for an additional Merchant ID for a new store or site?+

What should I do if I change my address?+

What should I do if I change my bank for charges, deposits or both?+

What is classified as a change of legal entity and how do I apply for it?+

How do I understand AIB merchant statements?+

How do I integrate Blink as a gateway into my website?+

What is a chargeback?+

Who deals with the chargeback?+

What are common reasons for customers to raise a chargeback?+

Who notifies for chargebacks?+

How can I contact AIB or Elavon Chargebacks Team?+

What are the stages of a chargeback?+

Who should I contact for out of hours queries related to transactions, batching, funding, and PCI?+

What is MOTO payment and how can I increase its security?+

What precautions should be taken when accepting Over the Phone Payments?+

How can I protect my eCommerce site from fraudulent activities?+

What should I be aware of when accepting card present transactions via a physical terminal?+

Where can I locate the invoices from Blink?+

What if I'm missing an invoice?+

What is PCI?+

Who needs to be PCI compliant?+

How quickly do I need to become PCI compliant?+

What is the validity period of the PCI compliance certificate?+

Can Blink assist with PCI compliance?+

Can Elavon and AIB assist with PCI compliance?+

How can I access the PCI portal?+